Support Center

Get help with Hungry Koala Scanner, find answers to common questions or contact our support team

Get in Touch

Choose the best way to reach us for your support needs.

Email Support

Get detailed, one-on-one help from our dedicated support team via email.

support@phanesinnovationlabs.com.au
Response within 24 hours

FAQ Section

Find instant answers to our most common questions in the section below.

Browse FAQs
Immediate answers

Troubleshooting

Find quick solutions to common technical issues in our troubleshooting guide.

View Guide
Quick solutions

Frequently Asked Questions

Find quick answers to the most common questions about Hungry Koala Scanner

App Usage

Questions about scanning, analysis, and features

Billing & Plans

Subscription, pricing, and payment questions

Technical Issues

Troubleshooting and technical support

Troubleshooting Guide

Quick solutions for common technical issues

Scanning Issues

Camera won't focus:

  • • Ensure good lighting conditions
  • • Clean your camera lens
  • • Hold the phone steady and at proper distance
  • • Try tapping the screen to focus manually

Scan fails or times out:

  • • Check your internet connection
  • • Ensure the ingredient list is clearly visible
  • • Try uploading from your photo gallery instead
  • • Restart the app and try again
App Performance

App is slow or freezing:

  • • Close and restart the app
  • • Restart your device
  • • Check for app updates in the app store
  • • Free up device storage space

Login or sync issues:

  • • Verify your internet connection
  • • Try logging out and back in
  • • Check if your authentication provider is working
  • • Contact support if issues persist

Still Need Help?

Our support team is here to help you get the most out of Hungry Koala Scanner