Your privacy is our priority. Learn how we collect, use, and protect your personal information.
Last updated: August 2025
When you create an account, we collect basic information such as your email address and authentication provider (Apple ID, Discord). We use this information to create and manage your account, provide customer support, and send important service updates.
We store your dietary preferences (such as vegan, keto, dairy-free) to provide personalised food analysis. This information is encrypted and only used to customise your experience within the app.
We collect information about how you use the app, including the number of scans performed, features accessed, and general usage patterns. This helps us improve the app and understand user needs. We do not store the actual food images you scan.
We may collect basic device information such as device type, operating system version, and app version to provide technical support and ensure compatibility.
If you subscribe to a premium plan, we collect information about your purchase history and subscription status. This process is managed by our partner, RevenueCat, to ensure you have access to the correct features. We do not collect or store your credit card details.
Your information is primarily used to provide and improve the Hungry Koala Scanner service, including AI-powered food analysis, personalised recommendations, and account management.
We use your dietary preferences to customise food analysis results and provide relevant health insights tailored to your needs.
We may use your contact information to send important service updates, security notifications, and respond to your support requests. We do not send promotional emails unless you explicitly opt in.
We use RevenueCat to manage in-app subscriptions. RevenueCat securely handles your subscription status and purchase history. For more details, you can review RevenueCat's privacy policy.
When you sign in with Apple ID , we receive basic profile information as permitted by these services. We only request the minimum information necessary for account creation and authentication.
When you scan an ingredient list, the image is sent to the Gemini or OpenAI APIs for analysis. These services process the image to identify ingredients and provide a nutritional breakdown. Neither we nor our AI partners store the images you scan, and they are not used to train or improve their AI models.
You can update your dietary preferences and account information at any time through the app settings. You also have the right to request a copy of your personal data or ask questions about how it's used.
We believe you should have full control over your personal information. You can delete your account and all associated personal data directly within the app's settings at any time.
Upon account deletion, all personal data, including your email address and dietary preferences, will be permanently removed from our servers. This data cannot be recovered once the deletion is complete.
We may, however, retain some anonymous, non-personal data for a limited time to analyse app performance and improve our services. This data, such as the total number of scans performed and how long the scans took, does not identify you personally.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes through the app or via email. Your continued use of the service after such changes constitutes acceptance of the updated policy.
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: support@phanesinnovationlabs.com.au
Response Time: We aim to respond within 48 hours
Data Protection Officer: Available for EU residents
Our website uses essential cookies to provide basic functionality. We do not use tracking cookies or third-party advertising cookies. The mobile app does not use cookies but may store necessary data locally on your device for app functionality.
For users in the European Union, we process your personal data based on the following legal grounds:
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